How We're Paid

Effective date: July 21, 2026

Countyguard does not currently operate a connection service. Countyguard publishes general water-emergency information. There are no telephone numbers on this site today, no calls are being connected, and Countyguard is not paid for anything you do here. This page describes how the connection service will work when it launches, so its terms are public before it can earn anything.

What will happen when the connection service launches

1. Your call will be answered by an independent call-routing service, not a Countyguard employee.
2. The routing service will ask a few questions and may connect you to an independent provider that may serve your area.
3. Countyguard will be paid if your call results in a qualified connection to a partner provider.

What you pay Countyguard

Countyguard will not charge you a connection fee. You have no obligation to accept a transfer, request an estimate, authorize work, or hire a provider.

Independent providers

Providers are independent businesses, not Countyguard employees or agents. Countyguard is not a party to a provider's estimate, authorization, contract, warranty, financing, payment, insurance claim, or work.

Before authorizing work, ask for the provider's legal business name and independently verify any license or registration required for the work, insurance, references, scope, price, and contract terms.

Questions or complaints

Questions about Countyguard's payment arrangement or complaints concerning a connection may be sent to support@countyguard.com or Eldhurst LLC, 82 Wendell Ave STE 100, Pittsfield, MA 01201 (mailing address only). If you hired a provider, contractual and workmanship questions should also be directed to that provider.