Terms of Use

Effective date: August 9, 2026

1. Operator and acceptance

Countyguard is a brand of Eldhurst LLC ("Countyguard," "we," "us," or "our"). These Terms govern your use of countyguard.com. By using the site, you agree to these Terms. If you do not agree, do not use the site.

2. General informational service

The site provides general educational information compiled from public sources. It is not individualized advice and is not a substitute for an inspection, your insurance policy, government instructions, or advice from a qualified professional.

Countyguard is not a restoration contractor, insurer, insurance agent, public insurance adjuster, law firm, engineering firm, medical provider, environmental consultant, emergency service, or government agency.

3. Emergencies and safety

If anyone may be in danger, leave the area and call 911 or the appropriate utility. Do not enter moving or contaminated water, touch wet electrical equipment, enter an unsafe structure, or perform a task you cannot perform safely. Conditions vary, and online information cannot evaluate your property.

4. No professional or representative relationship

Your use of the site does not create an attorney-client, insurer-insured, adjuster-client, contractor-customer, fiduciary, agency, employment, joint-venture, or other professional relationship with Countyguard.

Countyguard does not represent you, interpret your insurance policy, prepare or file a claim, negotiate or adjust a claim, advise what an insurer owes, or communicate with an insurer for you. This material is not a substitute for advice from a licensed attorney.

5. No connection service

Countyguard does not currently operate a telephone or provider-connection service. The site contains no telephone link, referral request, or paid provider placement. If a connection service is introduced, its applicable terms and privacy disclosures will be posted before it is offered.

6. Independent providers

Any service provider you find or hire independently is not a Countyguard employee or agent. Countyguard is not a party to an estimate, authorization, contract, warranty, payment, insurance claim, dispute, or other relationship between you and that provider.

Before authorizing work, obtain the provider's legal business name and independently verify all requirements relevant to the work, including identity, location, availability, license, registration, insurance, bonding, training, background, price, quality, and suitability.

7. Insurance and contract decisions

Insurance coverage depends on the policy, endorsements, exclusions, facts, and applicable law. General examples on the site do not determine whether your loss is covered. Promptly contact the appropriate insurer or agent and consult a Texas-licensed public insurance adjuster or attorney when you need advice about a claim.

Read any contractor authorization before signing. Countyguard does not review assignments of benefits, powers of attorney, directions to pay, financing, cancellation terms, scopes, prices, or other contracts for you.

8. Data and corrections

Countyguard uses public government datasets and documents its methods and source dates. Public records may contain errors, omissions, revisions, suppression, reporting delays, or geographic inconsistencies. Historical statistics do not predict whether a future event or loss will occur and do not describe a particular property.

Correction requests may be sent to support@countyguard.com.

9. Third-party sites and services

The site links to government agencies and other third parties. Third parties control their own content, availability, privacy practices, and services. A link does not constitute endorsement unless the site expressly says otherwise.

10. Intellectual property

The site design, original text, organization, graphics, software, and Countyguard branding are owned by Eldhurst LLC or used with permission and are protected by applicable intellectual-property laws. Government records remain subject to their source terms and applicable law.

You may use the site for personal, noncommercial informational purposes. You may not remove notices, impersonate Countyguard, interfere with the site, introduce malicious code, or use automated means that materially burden the service.

11. No warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." COUNTYGUARD DISCLAIMS EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, TIMELINESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, AND RESULTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELDHURST LLC AND ITS MEMBERS, MANAGERS, AFFILIATES, AND SERVICE PROVIDERS WILL HAVE NO LIABILITY FOR ANY CLAIM, LOSS, OR DAMAGE ARISING FROM THE SITE, ITS CONTENT, ITS AVAILABILITY, OR RELIANCE ON IT. THIS EXCLUSION INCLUDES DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, AND CONSEQUENTIAL DAMAGES, LOST PROFITS, AND LOST DATA.

If applicable law does not allow liability to be excluded, their aggregate liability for all claims arising from the site will not exceed $100. This exclusion and fallback cap do not apply where, and only to the extent, applicable law prohibits them.

These limitations do not restrict rights or remedies that applicable consumer law makes nonwaivable.

13. Indemnification

To the extent permitted by law, you agree to reimburse Eldhurst LLC for reasonable third-party claims, losses, and costs caused by your unlawful use of the site, malicious interference with it, or material violation of these Terms. This section does not require a consumer to indemnify Eldhurst LLC for its own conduct and does not waive nonwaivable consumer rights.

14. Governing law and disputes

These Terms are governed by Massachusetts law, without regard to conflict-of-law principles, except that this choice does not deprive you of mandatory protections of the law that otherwise applies to you. A proceeding concerning these Terms may be brought in a court with lawful jurisdiction in Massachusetts or any other venue required or permitted by applicable law.

15. Changes

We may update these Terms prospectively by posting a revised version and effective date. Material changes will receive additional notice when required by law. Changes do not retroactively alter an accrued claim unless applicable law permits it.

16. Severability and no waiver

If a provision is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver.

17. Contact

Eldhurst LLC, doing business as Countyguard
Eldhurst LLC, 82 Wendell Ave STE 100, Pittsfield, MA 01201 (mailing address only)
Email: legal@countyguard.com